Privacy Policy
Your privacy matters to us - here's how we protect your personal information
1. Information We Collect
At wenthariosque, we collect different types of information to provide you with our trading market analysis services and improve your experience on our platform.
Personal Information
When you register for our services or contact us, we may collect:
- Full name and contact details (email address, phone number)
- Residential address and postal code
- Date of birth and identification verification documents
- Financial information relevant to trading education
- Professional background and trading experience level
Technical Information
We automatically collect technical data when you visit our website:
- IP address and geographical location
- Browser type, version, and operating system
- Pages visited and time spent on each page
- Device information and screen resolution
- Referral source and exit pages
2. How We Use Your Information
Your information helps us deliver personalized trading education and market analysis services. We use your data for the following purposes:
| Purpose | Legal Basis | Data Used |
|---|---|---|
| Service delivery and account management | Contract performance | Personal and contact information |
| Educational content personalization | Legitimate interest | Trading experience and preferences |
| Communication and customer support | Contract performance | Contact details and inquiry history |
| Platform security and fraud prevention | Legitimate interest | Technical data and usage patterns |
| Legal compliance and regulatory requirements | Legal obligation | Identity verification documents |
3. Information Sharing and Disclosure
We respect your privacy and don't sell your personal information. However, we may share your data in specific circumstances:
Service Providers
We work with trusted third-party providers who help us deliver our services. These include payment processors, cloud hosting services, and educational content platforms. All service providers are bound by strict confidentiality agreements.
Legal Requirements
We may disclose your information when required by South African law, court orders, or regulatory authorities. This includes compliance with the Protection of Personal Information Act (POPIA) and Financial Intelligence Centre Act (FICA).
Important: We never share your personal trading data or financial information with marketing companies or unrelated third parties.
4. Your Privacy Rights
Under South African privacy law (POPIA), you have several rights regarding your personal information:
Access Your Data
Request a copy of all personal information we hold about you, including how it's being used.
Correct Information
Update or correct any inaccurate or incomplete personal information in your account.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual obligations.
Restrict Processing
Limit how we process your information while disputes are being resolved.
Data Portability
Receive your personal data in a structured, commonly used format for transfer to another service.
Object to Processing
Object to processing based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, contact our Information Officer at the details provided below. We'll respond within 30 days of receiving your request.
5. Data Security and Protection
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- SSL encryption for all data transmission
- Regular security audits and vulnerability assessments
- Multi-factor authentication for account access
- Automated backup systems with encryption at rest
- Network firewalls and intrusion detection systems
Organizational Measures
- Staff training on privacy and data protection principles
- Access controls limiting data access to authorized personnel only
- Regular privacy impact assessments for new processes
- Incident response procedures for potential data breaches
- Annual security policy reviews and updates
6. Data Retention and Deletion
We retain your personal information only as long as necessary for the purposes outlined in this policy:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | Duration of service + 7 years | Legal and regulatory compliance |
| Financial records | 7 years from last transaction | Tax and financial regulations |
| Website usage data | 24 months | Service improvement and analytics |
| Marketing communications | Until consent withdrawn | Ongoing communication preferences |
| Support correspondence | 3 years | Service quality and dispute resolution |
After retention periods expire, we securely delete or anonymize your personal information using industry-standard data destruction methods.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality and security
- Performance cookies: Help us understand how visitors interact with our website
- Functional cookies: Remember your preferences and settings
- Marketing cookies: Used to deliver relevant advertisements (with your consent)
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.
8. International Data Transfers
While we primarily process data within South Africa, some of our service providers may be located internationally. When we transfer personal information outside South Africa, we ensure:
- Adequate levels of protection through legal frameworks
- Standard contractual clauses with international processors
- Regular monitoring of international partners' security practices
- Compliance with cross-border data transfer regulations
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately for removal.
Parents and guardians should monitor their children's online activities and educate them about sharing personal information online.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes:
- We'll notify you via email at least 30 days before changes take effect
- A notice will be posted on our website highlighting key changes
- The "Last Updated" date at the top of this policy will be revised
- You'll have the opportunity to review changes before they become effective
Continued use of our services after policy changes indicates your acceptance of the updated terms.
Contact Our Information Officer
If you have questions about this privacy policy or want to exercise your privacy rights, contact our designated Information Officer:
wenthariosque Privacy Office
Ext 3, 84 Rose Pl, Dobsonville Gardens
Johannesburg, 1865, South Africa
Email: info@wenthariosque.com
Phone: +27823909554
We're committed to addressing your privacy concerns promptly and transparently. Our team typically responds to privacy inquiries within 48 hours during business days.